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Elements and Performance Criteria

1. Identify types of contributions and their processes
   • Contribution sources and types are identified and recorded
   • Potential errors in processing contribution types are identified
2. Receive superannuation contributions
   • New accounts are established and checked for eligibility
   • Superannuation contributions and accompanying documents are received and checked to ensure information is complete and correct
   • Receipt of contribution is documented according to organisational procedures
   • Documentation is filed according to organisational procedures
   • Contributions are processed for banking according to organisational procedures
3. Receive Rollover Benefit Statements (RBS)
   • RBSs received are checked for eligibility
   • Documentation is checked for completion and processed accordingly
4. Identify and manage contribution and RBS errors or incompletions
   • Errors in contributions and/or documentation are identified
   • Documentation is returned or required information sought
   • Employers are sent contribution reminders as required
   • Incomplete or incorrect contributions are actioned according to organisational requirements
   • Incomplete or incorrect contributions are reconciled and processed when required information is obtained
5. Allocate contributions according to contribution type
   • Contributions are allocated in accordance with member and employer requirements
   • Processing is completed according to organisational requirements and procedures
6. Follow quality assurance procedures
   • Organisational procedures are followed
   • Member details are established and maintained in accordance with organisational requirements
   • System and process checks are implemented and any irregularities identified
   • Any irregularities are corrected or communicated to appropriate personnel

Required Skills

Required skills

communication skills to

use questioning and active listening to gather and check information

liaise and share information with others

communicate appropriately with people from diverse backgrounds

numeracy skills to

interpret numeric data and relevant statistics and from this perform calculations related to achieving required outcomes

IT skills to

use computer applications word processing spreadsheet database specific purpose computer systems

access and update records electronically

access webbased information services

reading skills to

read and understand relevant procedures

read and interpret applications and supporting documentation

writing skills to

accurately record information

prepare professional letters and emails

organisational skills to efficiently plan and sequence work

problem solving skills to address inaccuracies and omissions in applications

analytical skills to effectively analyse information and data

Required knowledge

company policies objectives and guidelines

eligibility rules for contribution types under the Superannuation Industry Supervision Act

components of a superannuation RBS

documentation requirements of RBSs

processes for paying superannuation benefits

Contribution Caps and tax implications under the Superannuation Industry Supervision Act

application of Privacy legislation

fraud deterrence practices

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the ability to establish new accounts with a variety of different contribution types and sources receive and process contributions receive and process Rollover Benefit Statements identify and correct errors inconsistencies omissions and incompletions reconcile client accounts
Context of and specific resources for assessment	Assessment must ensure competency is demonstrated in the context of the financial services work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment access to and the use of office equipment technology software and consumables access to financial services product information access to information about a workplace policies and procedures
Method of assessment	A range of assessment methods should be used to assess practical skills and knowledge The following examples in combination are appropriate for this unit evaluating an integrated activity which combines the elements of competency for the unit or a cluster of units of competency observing processes and procedure in workplaces verbal or written questioning on underpinning knowledge and skills evaluating samples of work accessing and validating third party reports setting and reviewing workplace business simulations or scenarios
Guidance information for assessment

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Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Contribution sources may include:	members nominated contributors such as spouses, family members etc. employers Australian Taxation Office (ATO) transfers and rollovers.
Errors in contributions and/or documentation may include:	member information is illegible or missing signature is missing payment does not correspond with documentation member information does not correlate with fund records.
Organisational procedures may include:	system/computer procedures best practice standards regulatory requirements internal communications internal service level agreements codes of practice documentation and filing procedures.

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